Privacy Policy

1. Who We Are

House 12 (house12.uk) is the data controller for personal information collected through this website.

Contact: hello@house12.uk

2. What We Collect

• ✦Birth date, time, and city — Required to generate your astrological chart
• ✦Name (optional) — To personalise your reading if provided
• ✦Email address — To deliver your reading and send receipts
• ✦Payment metadata — Processed and stored by our payment provider — we do not store card numbers
• ✦Usage data — Anonymised page view analytics (no cookies)

3. How We Use Your Data

• ✓To compute your Ziwei Doushu and Bazi charts
• ✓To generate your personalised reading
• ✓To deliver your reading by email or in-browser
• ✓To process your payment
• ✓To respond to support enquiries

We do not use your data for advertising, profiling, or sale to third parties.

4. Data Retention

Your birth data and reading are retained for 12 months after your last activity, then permanently deleted. Payment records are retained for 7 years as required by accounting law.

5. Your Rights

You have the right to: access your data · correct inaccurate data · request deletion · withdraw consent at any time.

To exercise any right, email hello@house12.uk. We will respond within 30 days. EU/UK residents may also lodge a complaint with their local data protection authority.

6. Cookies

House 12 uses no tracking cookies. Analytics are cookie-free. Our payment provider may set cookies for fraud prevention during the checkout flow only.

7. Changes

We may update this policy periodically. The effective date above will reflect the latest revision. Continued use of House 12 after updates constitutes acceptance.